Frequently Asked Questions

FAQ's

Orders

During our sale, products sell out fast! But don’t despair. If the item you’re looking for is out of stock, keep checking back. We’re always updating and restocking our site with your faves!
When your order is shipped from our warehouse, we will send you an email to confirm your shipment – this email will include a tracking number and link to enable you to track your package.
We have two manufacturing facilities—one in Vancouver and one in Toronto. In some cases, it’s faster for us to make part of your order in one facility and complete the second part in another. If you have a split shipment, you should see a letter “A” or “B” at the top of the invoice that comes in your box, which indicates that the second part of your order should be arriving soon afterwards.
Lush wants you to be happy with your purchase. If you wish to return a product, please contact Customer Care to obtain a return authorization and receive further instructions.
We do not normally accept order cancellations or changes once an order has been processed.

Products

We offer specialty coffee beans and curated blends crafted for balance, quality, and consistency, suitable for espresso and filter brewing.

Yes, our coffee is roasted in small batches and packed to preserve freshness, aroma, and flavor clarity.

Yes, grind options are available on selected products. You may choose whole bean or a grind suitable for your brewing method.

For best results, store your coffee in a cool, dry place away from direct sunlight. An airtight container is recommended after opening.

Shipping & Delivery

We currently deliver across the UAE. Delivery availability and timelines are shown at checkout.

Orders are typically delivered within 1–2 business days in Abu Dhabi and 2–4 business days in other Emirates.

Shipping costs are calculated at checkout based on your location and order size.

Yes, once your order is dispatched, tracking details will be shared with you via email.